Thank you for choosing to shop at ywtowels.com (hereinafter referred to as “this website”). We hope you are satisfied with your purchase. If you need to request a refund, please read the following refund terms carefully.
- Refund Request Conditions
You can request a refund within 30 days of receiving the goods.
The goods must be unused, in their original packaging, and with all accessories included.
Shipping costs are non-refundable unless the goods are defective or damaged.
- Refund Request Process
To request a refund, please contact our customer service team via email (ywsusan2024@gmail.com) and provide the following information:
Order Number
Product Name
Reason for Refund
We will review your request and contact you within 1-3 business days of receiving it.
- Return Address
Once your refund request is approved, we will provide you with a return address. Please include your name, order number, and a copy of your refund request in the return package.
- Shipping Costs
If the refund request is due to a defective, incorrect, or damaged product, we will cover the return shipping costs.
In other cases, return shipping costs are your responsibility.
- Refund Processing Time
Once we receive the returned goods and confirm they meet the refund requirements, we will process the refund within 5-7 business days. The refund will be returned to the original payment method.
- Special Items
The following items are not eligible for the refund policy:
Customized or personalized items
Opened hygiene products
Promotional or clearance items (if applicable)
- Refund Disputes
If you have any questions or disputes regarding the refund processing, please contact us by email. We will resolve your request as soon as possible.
- Applicable Law
These refund terms are governed by the laws of your country or region. If any dispute arises from this refund policy, both parties agree to submit it to the appropriate court in your jurisdiction for resolution.
Thank you for shopping at ywtowels.com, and we look forward to serving you again!